Patient and Visitor Service Guide
Citizens Memorial Hospital is a not-for-profit healthcare system devoted to exceptional patient care provided by leading physicians and caring staff. Opened in 1982, CMH is located in Bolivar, Missouri, and serves Benton, Cedar, Dade, Dallas, Hickory, northern Greene, Polk and St. Clair counties.
Welcome
At Citizens Memorial Hospital, our employees and medical staff have built a strong legacy of caring. We look forward to extending that same level of care to you and your family. This Patient and Visitor Services Guide will provide you with a comprehensive overview of Citizens Memorial Hospital, your rights and responsibilities as a patient, and helpful information to make you or your family member’s stay as comfortable as possible.
Your feedback is essential in helping us improve and expand our services. Please feel free to share your comments with our staff or the Patient Family Advocate.
We are pleased that you and your family have chosen Citizens Memorial Hospital for your medical care, and we warmly welcome you to our facility.
Citizens Memorial Hospital
Citizens Memorial Health Care Foundation
CMH Mission
Providing compassionate care for all generations by leading physicians and an exceptional health care team.
CMH Vision
Be the first choice for health care by delivering the safest, highest quality and best experience for the communities we serve.
CMH Values
I am Safe, Engaged, Respectful, Valued and Empowered. Together, we make a difference by serving others.
Services
During Your Stay
What you need to know about the amenities in your hospital room.
During Your Stay Details
Your Hospital Team
What you need to know about how your care team delivers a safe, high-quality patient experience.
Your Hospital Team Details
Visitor Information
What you need to know about visiting hours and dining and gift shop services.
Visitor Information
Our Commitment to Care
What you need to know about our commitment to care.
Our Commitment to Care Details
Pain Management
What you need to know about achieving a tolerable pain level.
Pain Management Details
Fall Prevention Program
What you need to know about CMH's Fall Prevention Program.
Fall Prevention Program Details
Infection Prevention and You
What you need to know about hand hygiene and other precautions for infection prevention.
Infection Prevention Details
Hospital Bills and Insurance
What you need to know about billing, payments and insurance considerations.
Hospital Bills and Insurance Details
After-Hospital Care Needs
What you need to know about services available to you after you leave the hospital.
After-Hospital Care Needs DetailsOther Patient Information
Patient Rights and Responsbilities
Citizens Memorial Hospital District and Citizens Memorial Health Care Foundation (CMH) will protect and promote each patient’s rights. CMH is committed to providing quality medical care respectfully, courteously and promptly. CMH must inform each patient, or when appropriate, the patient’s representative (as allowed under State law), of the patient’s rights, in advance of furnishing or discontinuing patient care whenever possible. CMH will take reasonable steps to determine a patient’s wishes concerning designation of a representative.
Red the Patient Rights and ResponsibilitiesHIPAA Privacy Notice
We understand that medical information about you and your health is personal. We are committed to protecting medical information about you. We create a record of the care and services you receive. We need this record to provide you with quality care and to comply with certain legal requirements. The HIPAA Privacy Notice tells you the ways in which we may use and disclose medical information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of medical information.
Read the HIPAA Privacy NoticeAdvance Directives
In crisis situations, it is difficult for families to make healthcare decisions. We encourage you to talk with your family in a non-crisis time about your healthcare wishes. Learn more about a Durable Power of Attorney for Health Care, Advance Health Care Directive and Notarization of Durable Power of Attorney for Health Care.
Advance Directives Information