Information to help you be comfortable during your stay at Citizens Memorial Hospital.

Your Room 

Your room assignment at Citizens Memorial Hospital is based upon your admitting diagnosis and bed availability on the day of your admission. Private (single-bed) rooms are available.

Your Hospital Bed 

Most hospital beds are operated electrically; your nurse will show you how to adjust your bed properly. Your hospital bed probably is higher and narrower than your bed at home. Bedside rails are for your protection. They may be raised at night or during the day if you are resting, recovering from surgery or taking certain medications.

Calling Your Nurse

A button to call your nurse is located on your bed or at your bedside. When you press the button, the nursing station is alerted that you need assistance, and a light comes on above your door. A staff member will respond to your signal as soon as possible.

Telephones

Telephones are provided in each room. Patients may receive calls in their rooms any time but preferably from 7 a.m.-9 p.m. 

• Local calls: dial “22” and the number. 
• Hospital operator: dial “22” at any time for assistance.
• Hospital extension: dial the 4-digit extension. 
• Long-distance and toll calls: dial “22-0” and the number. Long-distance calls cannot be charged to your room. You may make a credit card call, charge a long-distance call to a third number, or make a collect call.
• Your family and friends may call your room directly. Talk to your nurse about the phone number in your room. 

Television

Televisions are provided in each room. Please be considerate of other patients by keeping the television volume low and turning off your set at bedtime. TV Channels are listed below.

Wireless Internet Service

Patients and visitors have access to free, high-speed wireless internet for their web-enabled devices via CMH_Visitor network.

Nutritional Services

Meals, specific to your condition, are an important part of your treatment and recovery. CMH makes every effort to provide nutritious meals that are prepared according to your physician’s orders.

Patients are served breakfast, lunch and dinner. Your meal may be delayed if you are scheduled for a special test or treatment. Whenever possible, you will be served after your examination or test.

Diet aides will provide a menu for the current day and the following day. If you are on a special diet prescribed by your physician, you will receive menus tailored to your specific needs. If you have difficulty making menu selections, a member of the dietary department will be happy to help you. Patients and family members may modify or change the order on the menus. Please dial extension 6364 for assistance. 

Smoking Policy

No smoking is allowed within the hospital facilities, hospital property or any CMH campus.

Valuable or Lost Items

Patients are asked not to bring items of value to the hospital, such as jewelry, wallets, purses, etc. If you do bring a valuable item, it should be deposited in the hospital safe. Security will inventory the items in the presence of you and a witness and provide a receipt. The hospital does not accept responsibility for items of value unless they are deposited in the safe.  If you lose something, please notify your nurse immediately, and we will make every effort to help you find it. Unclaimed articles are turned in to the Safety and Security Department, where they are kept for 30 days. To access your stored valuables upon discharge, or to inquire about lost articles, contact Safety and Security at extension 6450. 

CMH Patient Portal

The CMH Patient Portal gives free access to your most up-to-date health information. You can access it through a web browser or the MHealth mobile app. During your hospital stay or surgery, the Patient Portal has an additional feature called the Current Stay Dashboard that includes your:

• Current medication list
• Care team members, agenda and goals
• Results and reports
• Surgical status
• Discharge instructions
• Post-stay instructions
• Educational materials

Going Home

When your physician decides you are ready to leave the hospital, a discharge order will be completed. Your care team will assist you in arranging for a family member or friend to help you when it is time to go home. 

Your physician and nurse will give you instructions about post-hospital care. If you have questions about your diet, activities or other matters, please be sure to ask. A healthcare provider may call you 24-72 hours after discharge. When you are ready to leave, a member of the hospital staff will escort you to the front entrance and help you into the vehicle.