We encourage you to be actively involved with your loved one's care.

Family Activated Rapid Response

At CMH, we believe that families are an important part of the healthcare team. We recognize that you know your loved one better than anyone else. For this reason, we have developed a way for you to alert us in the event your loved one experiences a medical emergency. Dial 811 from the telephone in your room and tell the operator your room number. Our 24-hour-a- day response team will quickly arrive to evaluate your loved one and take action as needed.

Don’t worry and wait. If you believe there is a noticeable medical change in your loved one and more attention is required, call Rapid Response.

We Value Your Feedback

Following your hospitalization, you may receive a questionnaire by phone, email or text. Please complete this survey. If for any reason you are unable to rate our services a “5” on a 1 to 5 scale, please let us know the nature of your concerns and how we can make your next experience with CMH better. All comments are taken seriously, kept confidential and help us continually improve the quality of our services.

Your Safety, Care, and Comfort

Your safety and well-being are our utmost concern during your hospital stay. Many behind-the-scenes actions are occurring during your hospitalization to ensure that you are provided a safe environment and receive safe care. Patient identification bracelets, verifying the correct surgical site, preventing patient falls and asking your name and date of birth are all examples of methods to  ensure you are provided safe care while you are here.

We monitor our patient safety plans and processes on an ongoing basis and continually look for ways to improve our care-delivery processes.

If you have any questions concerning your safety, please bring them to our attention immediately. If you suspect something has gone wrong (or is about to go wrong), speak up! Let your nursing staff know your concerns immediately or call the CMH Safety and Security Department at 417-328-6450 or extension 6450 for assistance. 

Hourly Rounding

We strive to anticipate your personal needs. We monitor your well-being on an hourly basis so that you, your family and visitors can focus on your recovery. At CMH our team is dedicated to ensuring the very best in patient care and to provide an exceptional experience for all of our patients and guests.

Bedside Shift Report

This is a special report at the change of shift between you, the nurse going off duty and the oncoming nurse to share important information about your care. This report was created to improve patient safety and increase patient and family participation.

You and your family have the opportunity to listen to the nurses discuss your care, offer your input and address any concerns you may have. The process helps ensure that all important information is shared and allows you to participate in your care plan. You can ask questions, raise concerns, report problems and provide information to the nurses.