Virtual Visits
Receive care from a CMH medical professional in the comfort of your home. Virtual visits are not for emergencies. If you are having a medical emergency, dial 911 or go to the nearest emergency room.
A virtual visit can be used for COVID-19 symptoms and minor illnesses or injuries such as:
- Sore throat
- Sinus problems
- Stomach aches
- Nausea and vomiting
- Fever
- Skin problems
- Sports injuries
*Some medical conditions cannot be treated by virtual visit and may require an in-person visit with a provider. The virtual visit provider will let you know if you need a different visit type.
How to Schedule a Virtual Visit
1. Log into the CMH Patient Portal.
New to CMH?
On mobile?
Download the Meditech MHealth app and follow the same instructions.
2. Select "Appointments."
3. Select "Schedule Appointment or Virtual Visit," then Select "Virtual Visit."
4. Follow the on-screen instructions to schedule the visit and join the session.
Video Instructions
Joining a Virtual Visit
Frequently Asked Questions
Any patient may use virtual visits for non-emergency conditions. You must be within the state of Missouri at the time of the visit. Minors must have a guardian present during the visit.
Virtual visits are not for emergencies. If you are having a medical emergency, dial 911 or go to the nearest emergency room. With a virtual visit, CMH providers can diagnose and treat patients for:
- COVID-19 related symptoms
- Sore throat
- Sinus problems
- Stomach aches
- Nausea and vomiting
- Fever
- Skin problems
- Sports injuries
Some medical conditions cannot be treated by virtual visit and may require an in-person visit with a provider. The virtual visit provider will let you know if you need a different visit type.
From a computer, log in to the CMH Patient Portal and click on Appointments. Click on Schedule Appointment or Virtual Visit, click on Virtual Visit and then continue to follow the screen instructions. If you are on your phone/tablet, you will need the Meditech MHealth app (Android or iOS).
If you don’t have a Patient Portal account – no worries! You can sign up for a portal account here. Contact Health Information Management at 417-328-4474 or portal.support@citizensmemorial.com if you have questions or comments.
You will book the virtual visit through the Patient Portal, register and check-in. You will then connect to the video. The provider will then join you by video and your visit will proceed similarly to an in-person visit.
No, you do not need to establish care, but you do need a Patient Portal account. Sign up for a CMH Patient Portal account to schedule a virtual visit.
Contact Health Information Management at 417-328-4474 or portal.support@citizensmemorial.com if you have questions or comments.
CMH Virtual Visits are available daily (Monday-Sunday), 9 a.m.-6 p.m.
You will see a CMH provider. They may be a physician or a mid-level provider (nurse practitioner or physician assistant).
If you have a CMH primary care provider, they will have access to view the provider documentation of this visit. It will be a part of your CMH medical record.
CMH virtual visits are self-pay. Virtual visits are a flat rate of $25. Insurance claims will not be submitted.
Your provider may or may not prescribe medications based on their assessment during the visit. No controlled substances will be prescribed during a virtual visit.
Contact Health Information Management at 417-328-4774.
Yes! You can test your Virtual Visit connection by clicking on the link below from the device you intend to use.