Employee Benefits Information

The Employee Discounts by Vizient program is available at no cost to Vizient members and their employees. The program’s name-brand special offers and discounts are applicable to the way people live — from wireless phone service and computers to entertainment and travel. With more than 300,000 offers and easy mobile access, there’s always a way to save.

Video: Vizient Employee Discounts

Working Advantage Login

• Use your work email address. Enter your first and last name and set up your password.
• Signing up for Working Advantage is FREE with no hidden fees. All prices are marked in the description.
• Need help? Send an email to Working Advantage 24 hour Customer Service or call 1-800-331-648

Benefit and Claim Questions: 1-888-324-5789 or 1-800-925-2272
Hours: 7 a.m. to 6:30 p.m.
service@meritain.com

Aetna has an online directory of health care professionals. Select the "Aetna Choice® POS II (Open Access" plan. You can search by physician name or specialty.

Search CMH's online provider directory.

Meritain Connect is a user-friendly, secure web site that includes account information and other tools. The Meritain Connect User Manual for Employees will help you use the website.

Meritain Health Member Portal Guide

Meritain members can receive discounts on products and services for healthy living.

Meritain Members Discount Flyer

Medical and Vision Claim Form

Meritain Hospital Plan Document

Meritain Foundation Plan Document

2024 Cobra Rates

Voluntary Vision

Basic Dental

Buy Up Dental

HSA Medical

Basic Medical

Buy Up Medical

Benefit and Claim Questions: 1-877-867-0943

Email: CCT@ventegra.com

Live Chat: At ventegra.com

Ventegra Member Portal

The Ventegra Welcome Kit includes:

• How to sign up for an account on the Ventegra Member Portal.
• How to contact the Customer Care team.
• How to access the drug formulary.
• Important information about blood glucose meters and test strips.

Ventegra Welcome Kit (PDF)

Meritain manages employee FSA accounts. Call Meritain Customer Care at 1-800-566-9305; prompt #5, then #2, then #1.

Learn more about the FSA plan: Meritain FSA Minikit 2023

Set up Direct Deposit for reimbursement: Reimbursement Direct Deposit Form

Submit a reimbursement request for medical expenses: Flexible Spending Reimbursement Form

Submit a reimbursement request for dependent care expenses: Dependent Care Reimbursement Form

Plan Documents

Hospital Flexible Benefits Plan

Foundation Flexible Benefits Plan

Inspira Financial manages the Health Savings Account.

HSA Information

HSA Overview

HSA Creating a Profile Instructions

HSA Guide

HSA Investments Flyer

HSA Investment Fund List

Inspira Mobile App FAQ

HSA Forms

Rollover - Trustee Transfer Form

1-888-Guardian (1-888-482-7342)

Guardian Anytime is your online account access. Registration is quick and gives access to many tools that help you take full advantage of your benefits. You will need CMH's plan number — 00543041 — to register for your account.

• Find a provider and estimate costs.
• Check claim status and receive emails when claims are paid.
• View, download and print materials. These include benefits summaries, forms, certificate booklets, member ID cards and provider directories.

Summary Plan Description

Schedule of Benefits

Dental Claim Form

Reliance Standard
2001 Market Street, Suite 1500
Philadelphia, PA 19103

Customer Care Center
1-800-351-7500
Fax: 267-256-3532
customer.service@rsli.com

• New Life/Disability Claims Fax Number: 367-256-3519
• Existing Life/Disability Claims Fax Number: 267-256-3548
• Life Insurance Fax Number: 267-256-3518 or 267-256-3537

STD Plan 14-day Plan Highlight Sheet

STD Plan 30-day Plan Highlight Sheet

STD Claim Form

LTD Highlight Sheet

LTD and Waiver of Premium Claim Form

All employees receive an employer-paid term life insurance policy by Reliance Standard. Employees may choose to purchase additional term life insurance. Rates depend on the employee's age, rate of pay and employment status. Accidental Death & Dismemberment coverage also is available.

Class 1 Highlight Sheet

Class 2 Highlight Sheet

Beneficiary Designation Form

Portability Request Form

Statement of Health

Group Life Claim Form

Group Life Conversion Form

Travel assistance: Through the group insurance coverage, you receive travel assistance services provided by OnCall International. Learn more about 24 Hour Travel Assistance.

Bereavement Support: Additional services include bereavement support and financial and legal services. Call 855-RSL-HELP to access the services. Learn more about Bereavement Support Services.

Bankers Fidelity

Bankers Fidelity Whole Life is available for purchase by employees who work 20 or more hours per week.

Contact Banker's Fidelity customer service at 800-669-2668, ext. 222.

Boston Mutual 

Whole life insurance through Boston Mutual was offered in previous years, and employees can continue their coverage.

Contact Boston Mutual at 1-800-669-2668, ext. 222.

Kimberlee Nevins, Employee Benefit Design
417-889-6345
knevins@ebdllc.com

Guardian Cancer Benefits Summary

Guardian Cancer Claim Form

Guardian Cancer Wellness Claim Form

Guardian Cancer Claims Workflow

Guardian Supplemental Health Wellness Benefit - Cancer

Reliance-Standard Accident Benefit Highlights

Reliance-Standard Accident Claim Form

Reliance-Standard Accident Death Claim Form

Reliance-Standard Accident Dismemberment Claim Form

Reliance-Standard Accident Portability Form

Reliance-Standard Wellness Claim Form

Reliance-Standard Critical Illness Highlights

Reliance-Standard Critical Illness Claim Form

Reliance-Standard Critical Illness Portability Request Form

Voluntary Hospital Indemnity Highlight Sheet

Voluntary Hospital Indemnity Claim Form

Voluntary Hospital Indemnity Continuation Request (Portability)

Farmers Insurance offers a special group rate savings discount for employees on a full range of insurance policies. These include:

• Auto
• Renters
• Boat
• Recreational vehicle
• Fire
• Personal excess liability
• Home/condo
• Landlord renters dwelling
• Mobile home

For more information, contact Farmers at 866-910-4442 and mention code "AFR."

Transamerica Retirement Solutions Customer Service
1-800-755-5801

my.trsretire.com

Make changes to your current allocations, request retirement planning assistance, check your account balance and more.

Instructions for accessing your online account or obtaining account information by phone: Retirement Access

TransAmerica's free auto-increase service raises an employee's plan contribution rate once a year by an amount the employee chooses. Small, regular increases in plan contributions can make a big difference over time. Learn more about the auto-increase service.

Use this form to designate a beneficiary or to change your existing beneficiary designation on your plan.

Beneficiary Form

Roth Retirement Account

Learn the basics of a Roth retirement account and if it is right for you.

Retirement Advisors

Michelle Smith

Employee Benefit Design

417-889-6345

Aaron Garrett, AIF

The Private Client Group (Bank of Missouri)

417-429-2595

CBIZ Retirement Matters is a quarterly newsletter available to you, as a plan participant, that provides relevant market information and retirement plan strategies.

Read the newsletter online. You will also have access to articles, videos and other content published to the insights page.

Each issue includes:

• Retirement, investment and/or well-being topics
• Helpful examples and real-world scenarios
• Retirement and investment tips and resources
• Contact information for additional retirement plan support.

Learn More about PayActiv

PayActiv welcome flyer

PayActiv FAQs

Sign up for PayActiv

To sign up for PayActiv, start by downloading the PayActiv app for Apple iOS or Android

How to sign up for PayActiv

Access the CMH Wellness program through the ManageWell website.

Citizens Memorial Hospital's Employee Assistance Program is provided by the Mercy EAP. Clinicians in the EAP provide information, support and referral services. They assist the employee and immediate family members with concerns that may be causing an imbalance in their lives. These include, but are not limited to, assistance with:

• Strained relationships
• Stress at home or work
• Legal questions
• Budgeting
• Parenting concerns
• Depression and anxiety
• Conflicts, anger and resentment
• Grief and loss

Interactive Website

An interactive website has online resources for behavioral health information and comprehensive work-life and wellness services.

USERNAME: Citizens

PASSWORD: Citizens

Dedicated Call Center
Toll-free number for 24-hour/365-day live access to EAP professionals

1-800-413-8008 #2

314-729-4600

Services

• Short-term counseling. Helps employees and their family members. It focuses on solving problems that hurt work performance. Counseling helps with concerns like anxiety, stress, anger or depression.
• Individual, family or marital counseling. Up to six sessions per person per situation.
• Assessment, referral & short-term counseling. We do face-to-face assessments to find the right place to refer you: The EAP, your health plan or community resources. It includes an agreed-upon number of sessions per year. The sessions are for employees and their eligible dependents.
• Legal and financial services. Referral for face-to-face or phone consultation and many online resources.
• Family resource service. Many online resources and national provider directories for child and elder care services.
• Work-life/wellness. The website covers emotional and physical health, legal, financial, family life, and personal growth.
• Online health risk assessments. Five online tools help employees determine their health status.
• Crisis intervention services. On-site individual and group intervention with case management. Team follow-up as needed.

Contact
If you have any questions, please contact:

Patrick Dotson
Senior EAP Coordinator
314-729-4483
Patrick.Dotson@mercy.net

Learn to better manage your finances, pay off debt and save for college or retirement with Financial Finesse online. Your virtual financial coach, Aimee, will help you plan for your future.

All eligible employees are able to elect Voluntary Norton LifeLock. Plans are sold as an individual plan or a family plan. LifeLock offers the following benefits:

• Identity Lock
• Social Media Monitoring
• Dark Web Monitoring
• Stolen Wallet Protection
• Data Breach Notifications
• Bank and Credit Card Activity Alerts
• Credit Monitoring
• Password Protection
• Parental Controls
• 24/7 Live Member Support
• Mobile App

Norton Lifelock Benefit
Norton Lifelock Product Guide
Norton Lifelock Onboarding Flow Assistance  

LegalEASE is a comprehensive legal benefits plan covering various legal needs, including family law, estate planning and consumer disputes. Many services are fully covered or provided at a discount at in-network law offices. Download a flyer or visit CMH's LegalEASE website to learn more about the LegalEASE Plan. Click on "Coverage" in the top menu to see a full list of covered services.

LegalEASE Account Login

Beneficiary changes can be initiated at any time.

After logging in, click on "My Beneficiaries" in the menu. Scroll down the page and click on the + signs next to the life insurance beneficiaries you would like to update.

Once the box has expanded, you will be able to edit, remove, or change the allocation amounts for the beneficiaries. Please note that if you have multiple people as beneficiaries, the primary beneficiary allocation has to equal 100% and the secondary beneficiary has to equal 100% as well.

Completing this event WILL NOT allow you to change any benefit elections, as it is not considered a qualifying event. If you need to make benefit changes, this is not the event to fill out for election changes. It will only update your beneficiaries for any life insurance you are enrolled in, including the employer-paid life insurance.

You must add your spouse to your plan within 30 days of the date you were married. If you miss the 30-day window to add your spouse, your next opportunity to enroll your dependent will be during open enrollment or a different qualifying event. NO LATE ENROLLMENTS OR EXCEPTIONS WILL BE ALLOWED.

Click “Update My Benefits.” From the Life Event list, click “Marriage.”

Review your information and family. Then make selections, add or remove dependents, or waive benefits as needed, completing each step as you go through the enrollment. Any missing information will deem an event “incomplete” and there will be no update.

It would be beneficial for you to look at the CMH Benefits Guide (linked above) before making your selections.

You have 30 days from the date of your marriage to add them to your benefits. If you do not elect benefits within these 30 days, the enrollment period will lapse, and you will have to wait until Open Enrollment to make changes to your plan.

You will also need to provide documentation supporting the marriage event, such as your certified marriage certificate. This will need to be uploaded to PlanSource or sent to Human Resources within 30 days of the life event.

You must remove the dependent from your plan within 30 days of the date of the judgment showing legal separation. If you miss the 30-day window to remove your dependent, your next opportunity to remove your dependent will be during open enrollment or a different qualifying event. NO LATE ENROLLMENTS OR EXCEPTIONS WILL BE ALLOWED.

Click “Update My Benefits." From the Life Event list, click “Divorce” or “Annulment.”

Review your information and family. Then make selections, add or remove dependents, or waive benefits as needed, completing each step as you go through the enrollment. Any missing information will deem an event “incomplete,” and there will be no update.

It would be beneficial for you to look at the CMH Benefits Guide (linked above) on the Intranet before making your selections.

You have 30 days from the date of your divorce/annulment to remove them from your benefits. If you do not decline/elect benefits within these 30 days, the enrollment period will lapse, and you will have to wait until Open Enrollment to make changes to your plan.

You will also need to provide documentation supporting the divorce/annulment event, such as your divorce decree or legal separation paperwork. This will need to be uploaded to PlanSource or sent to Human Resources within 30 days of the life event.

You must add the dependent to your plan within 30 days of the date of birth, adoption or gaining custody. If you miss the 30-day window to add your dependent, your next opportunity to add your dependent will be during open enrollment or a different qualifying event. NO LATE ENROLLMENTS OR EXCEPTIONS WILL BE ALLOWED.

Click “Update My Benefits.” From the Life Event list, you will click “Birth,” “Adoption,” or “Gain Custody of Dependent.”

Review your information and family. Add the newborn or child to your family. You will need their full name, date of birth, and Social Security number. Then make selections, add or remove dependents, or waive benefits as needed, completing each step as you go through the enrollment. Any missing information will deem an event “incomplete,” and there will be no update.

It would be beneficial for you to look at the CMH Benefits Guide (linked above) before making your selections.

You have 30 days from the date of Birth, Adoption, and Gaining of Custody to add them to your benefits. If you do not decline/elect benefits within these 30 days, the enrollment period will lapse, and you will have to wait until Open Enrollment to make changes to your plan.

You will also need to provide documentation supporting a Gain in Custody event, such as the Guardianship Paperwork. This will need to be uploaded to PlanSource or sent to Human Resources within 30 days of the life event.

You must remove your spouse to your plan within 30 days of the date they gain coverage elsewhere. If you miss the 30 day window to remove your spouse, your next opportunity to remove your dependent will be during open enrollment or a different qualifying event. NO LATE ENROLLMENTS OR EXCEPTIONS WILL BE ALLOWED.

You will click “Update My Benefits.” From the Life Event list, you will click “Dependent Gains Coverage (Remove Coverage).”

Review your information and family. Then make selections, add or remove dependents, or waive benefits as needed, completing each step as you go through the enrollment. Any missing information will deem an event “incomplete,” and there will be no update.

It would be beneficial for you to look at the CMH Benefits Guide (linked above) before making your selections.

You have 30 days from the date of your spouse’s gain of other coverage to add them to your benefits. If you do not make changes to benefits within these 30 days, the enrollment period will lapse, and you will have to wait until Open Enrollment to make changes to your plan.

You will also need to provide documentation supporting the gain of coverage, such as a credibility of coverage letter from the insurance company or a benefit confirmation statement showing who gained coverage and the date they gained the coverage. This will need to be uploaded to PlanSource or sent to Human Resources within 30 days of the life event.

You must add your spouse to your plan within 30 days of the date they lose coverage elsewhere. If you miss the 30-day window to add your spouse, your next opportunity to enroll your dependent will be during open enrollment or a different qualifying event. NO LATE ENROLLMENTS OR EXCEPTIONS WILL BE ALLOWED.

Click “Update My Benefits.” From the Life Event list, click “Dependent Loses Coverage (Add Coverage).”

Review your information and family. Then make selections, add or remove dependents, or waive benefits as needed, completing each step as you go through the enrollment. Any missing information will deem an event “incomplete” and there will be no update.

It would be beneficial for you to look at the CMH Benefits Guide (linked above) before making your selections.

You have 30 days from the date of your spouse’s loss of other coverage to add them to your benefits. If you do not elect benefits within these 30 days, the enrollment period will lapse, and you will have to wait until Open Enrollment to make changes to your plan.

You will also need to provide documentation supporting the loss of coverage, such as a credibility of coverage letter from the previous insurance company or a COBRA notification letter stating who lost coverage and the date they lost coverage. This will need to be uploaded to PlanSource or sent to Human Resources within 30 days of the life event.

If an employee transfers status to a benefit-eligible position (For example, full-time or part-time from PRN, or to full-time from part-time, or to part-time from full-time), they are eligible to change benefit enrollments if they wish.

Please see below for instructions on enrolling in benefits due to a status change. You must enroll within 30 days of the last day of the month following the status change. If you do not make changes by this date, your next opportunity to make benefit changes will be during open enrollment or a different qualifying event. NO LATE ENROLLMENTS OR EXCEPTIONS WILL BE ALLOWED.

Click “Update My Benefits.” From the Life Event list, click “Change In Employment Level.”

Review your information and family. Then make selections, add or remove dependents, or waive benefits as needed, completing each step as you go through the enrollment. Any missing information will deem an event “incomplete,” and there will be no update.

It would be beneficial for you to look at the CMH Benefits Guide (linked above) before making your selections. 

You have until the last day of the month following your status change date to make changes to your benefits due to a status change to a benefit-eligible position. If you do not elect benefits within these 30 days, the enrollment period will lapse, and you will have to wait until Open Enrollment to make changes to your plan.