Willard Medical Center

Request your medical records online.

Records also can be requested by completing and returning the Release of Information Authorization Form PDF via mail or fax. A medical record copying fee will apply. Please allow at least 3-5 business days to fill your request.

Securely upload and share medical images with CMH providers using the PowerShare website.

Upload medical records to your provider using our secure upload utility. You can also fax medical records to 417-328-1110 or call 417-328-6304.

1. Please bring a current medication list with any changes made since your last visit or your prescription bottles to each appointment.
2. Driver’s license or other photo ID.
3. Current insurance information.
4. If your insurance requires a co-pay, please bring this with you to your appointment.

Please arrive at least 15 minutes prior to your scheduled time to allow for check-in and paperwork. If you arrive after your scheduled time, you may be asked to reschedule.

Yes! If you have a Patient Portal account, you will receive an email one to two days before your appointment with a link to complete your registration paperwork online through the portal. You also can access the paperwork by logging into the CMH Patient Portal.

Easy and secure access to all of your medical information, results and appointments is available to you through the CMH Patient Portal. This is also an easy and fast way to communicate directly with your provider or care team.

If you have a question for your provider or nurse, you can send a message directly through your CMH Patient Portal. Messages are viewed during normal business hours.

If you have a question during business hours, you may call and leave a message for a nurse. Calls received after 2:30 p.m. may not be addressed until the next business day.

If you are not able to keep your appointment, please give as much notice as possible; 24-hour notice is preferred. After missing three appointments without canceling, you may be limited to same-day appointment availability for up to one year.

All CMH primary care locations offer same-day OR walk-in hours for acute, urgent illness and injury. Walk-in hours vary by location. Same-day appointment openings are usually reserved for urgent illnesses or injuries. We recommend calling early in the day as these can fill up fast.

Refills to already prescribed medications can be requested 24/7 through the Patient Portal or by calling your pharmacy to request the medication. Medication refills require 2-3 business days to refill. Some medications may not be refilled without an appointment.

The clinic serves all patients regardless of ability to pay. Discounts for essential services are offered based on family size and income. For more information, view our complete Financial Assistance Policy and Sliding Fee Discount Program.

Yes. These services include chronic care management, care coordination services and community resource specialists.

Chronic Care Management: Additional support for patients with high-risk or more complex health needs. Ask your primary provider about care management services.

Care Coordination Services: A care coordinator assists with specialist referrals and diagnostic services needed outside of the clinic. The care coordinator also assists with insurance authorizations and can be reached by calling your clinic.

Community Resource Specialist: A team of community resource specialists is available to help connect you with transportation to medical appointments, cost of healthcare, dental care, and affordability of medications, food, utilities and housing needs resources. Contact your clinic for more information.