Patient Payment Plans through ClearBalance

The ClearBalance program is designed to provide patients with a zero-interest revolving credit account. This innovative financing solution allows patients to manage their healthcare expenses with low monthly payments, ensuring that there are no annual fees or prepayment penalties. It makes healthcare more accessible by simplifying the payment process while giving patients the flexibility to repay their balances in a manageable way.

Enrolling in the ClearBalance program is a straightforward process. There is no need for a formal application, and you can enroll online.

To get started, you can work directly with your patient account representative at CMH or call 417-328-6508 for more detailed information. They will guide you through the enrollment process and answer your questions.

One of the key advantages of the ClearBalance program is that it does not report to credit bureaus. This means that your use of the program will not impact your credit score or appear in your credit history, allowing you to manage your healthcare expenses without worrying about financial ramifications on your personal credit profile. When you have finished paying your balance, ClearBalance will provide a paid-in-full letter upon request.

You can easily make payments on your ClearBalance account through several convenient avenues:

• Online: Visit myclearbalance.com to log in and make payments.
• By Phone: Use the automated payment system at 1-888-334-4022 for quick transactions.
• By Mail: Send payments to P.O. Box 6877, Carol Stream, IL 60197-6877.

Yes, ClearBalance allows you to consolidate existing account balances from Citizens Memorial Hospital and clinics into a single, easy-to-read statement. This service extends to dependent family members as well, and you can also add charges for upcoming services received at CMH clinics and the hospital.

No, there are no penalties for early repayment. While a minimum monthly payment is required, patients have the freedom to pay off their entire balance at any time without incurring any fees or penalties.

If you require assistance, the ClearBalance Patient Experience Center is available to help. You can reach the Center at 1-888-334-4022. The staff is available to address your concerns from 7 a.m. to 8 p.m. Monday through Friday and from 8 a.m. to 4:30 p.m. on Saturday.

Citizens Memorial Hospital is enhancing patient satisfaction by utilizing ClearBalance for managing medical bills. This approach offers several advantages aimed at improving the patient experience.

• 0% interest. ClearBalance ensures zero-percent interest on repayment plans, allowing patients to manage healthcare expenses without additional charges.
• Flexibility. ClearBalance provides flexible payment options, enabling patients to combine balances from multiple family members into a single plan, choose preferred payment dates, and pay off balances early without penalties.
• 24/7 convenience. The convenient online portal allows for easy account management at any time, helping patients stay on top of their finances.
• Customer service. ClearBalance features expanded customer service hours, with the Patient Experience Center available six days a week to assist CMH patients, ensuring personalized support and satisfaction.

If you make a payment to CMH after changes to the account, both CMH and ClearBalance have established procedures to ensure that all payments are accounted for accurately. During this time, it is important to contact CMH Customer Service at 417-328-6508 for any inquiries or clarification regarding the application of payments. They are well-equipped to provide guidance during this period and ensure that your payment history is correctly maintained.

If you still have questions or need further assistance, ClearBalance's customer support team is committed to helping you. You can reach ClearBalance at 1-888-334-4022, available from 7 a.m. to 8 p.m. Monday through Friday and from 8 a.m. to 4:30 p.m. on Saturday.

For inquiries related to CMH, feel free to contact CMH Customer Service at 1-800-326-0508 or 417-328-6508, available from 8 a.m. to 4:30 p.m. Monday through Friday. We're here to support you every step of the way.