Website Terms of Use

Citizens Memorial Hospital and Citizens Memorial Health Care Foundation (CMH) operates a system of a hospital, physician clinics, home care and other health care providers, and associated services in the state of Missouri. In order to better serve its patients and beneficiaries and to help educate individuals and the general public about health care and medical issues, CMH owns and operates the CMH Web sites, including but not limited to: citizensmemorial.com

CMH provides online educational, payment and communications services and tools which are described below. (These are called “Services” below.) CMH has published these Terms of Use and Privacy Policy to inform Users of their rights and responsibilities in using the CMH Web sites.

Please note that these Terms of Use and linked policies only apply to the CMH Web sites. CMH provides links to third-party websites that are not operated by CMH. CMH users who link to a third-party Web site must recognize that our Terms of Use and other policies do not extend beyond the borders of the CMH Web sites. Other standards and policies may apply outside our Web site. We encourage you to read the terms of use, privacy policies and other policies which apply to these third-party websites before using them.

CMH offers personalized, interactive tools to help you manage your health care through the Patient Portal site. These features require separate enrollment and are subject to additional policies and terms. You may review these by visiting the CMH Patient Portal page. Please read these Terms of Use carefully. If you have any questions about the CMH Patient Portal Terms of Use, then please contact the CMH Health Information Management Department.

We encourage you to review these Terms of Use regularly as you use the CMH Web sites.

A variety of information and communication services are made available through the CMH Web sites, including:

• Educational information, including links to informative third-party web sites.
• Information and news about CMH services, health care providers and facilities, and employment opportunities.
• Information about CMH events, activities and classes, including online registration.
• Online search and application for career and employment opportunities with CMH.
• Online registration for care at CMH facilities.
• Information about CMH point of care options.

CMH understands that the privacy of your personal information is important. For information about cases in which personal information may be collected by CMH, and details about how that personal information is collected and used by CMH, please review our Privacy Policy.

Please note that personal information collected by CMH as part of CMH Patient Portal is subject to separate notices of privacy practices. You can find the CMH Notice of Privacy Practices here.

CMH Web sites are intended to help you be a better-informed health care services user and get access to CMH information and services easily, but we need your help to make it work well. You acknowledge that you must be 13 years or older to provide personal information to CMH through the CMH Web sites and to use certain tools on the CMH Web sites and you represent that you are 13 years or older if you do so. We also need you to be responsible for doing your part to protect your personal information, and to understand that the educational information, tools and materials made available through the CMH Web sites are not and do not include medical advice, and are not designed or intended to address your personal health condition or issues.

Users therefore must be responsible for the following:

1. Be an Informed User
   Please read these Terms of Use carefully. We need your help in making the CMH Web sites safe and effective tools, and protect them against misuse. Your violation of these Terms of Use is grounds for suspension or termination of your account.
2. Maintain and Protect Your Own Equipment
   

   CMH Web sites are intended to be accessible and all content available through all standard commercial web browsers operating on standard personal computers, through standard commercially-available Internet access. The quality of content presentation and download speeds may vary depending on the software, equipment and Internet connections used.

   You may be able to use devices other than a personal computer to access the CMH Web sites, such as some personal digital assistants, cell phones or other devices. If you do choose to use another kind of device to access the CMH Web sites, you must be responsible for protecting it in accordance with these Terms of Use. Any requirement for personal computer protection in these Terms of Use applies equally to any other device you may use to access the CMH Web sites.

   
   
   • CMH does not provide any software, equipment or Internet connections. You are solely responsible for providing all software, computer equipment and other hardware, and internet connections necessary to access the CMH Web sites.
   • Some features on the CMH Web sites allow you to create an online account. Your personal computer may store and automatically upload your user name and password for account access. You may also download information from the CMH Web sites to your personal computer or other devices. If someone else uses your personal computer or other devices, they may be able to use these functions to gain access to your account or personal information. CMH cannot prevent or be responsible for protecting your personal computer or other devices against unauthorized use. You are solely responsible for protecting the personal computers or other devices you use against unauthorized use to access your account.
   • If you use a personal computer or other device provided by or shared with your employer, parent, spouse, roommate or other person, that other party may have the legal right to view all information stored on it. CMH cannot prevent or be responsible for such activities. If you use a personal computer or other device that another person has the legal right to control, you access your CMH account at your own risk.
   • Whenever you are done using the CMH Web sites you should log off the Web site, and you should not leave your computer or other device unattended when it is logged on to the CMH Web sites and someone else may be able to view the screen or use the computer or other device. If you leave a CMH Web site session logged-in when someone else can see your computer screen or use your personal computer or other device they may be able to gain access to your account or personal information. CMH cannot log you off your personal computer or protect your personal computer against unauthorized access. You are solely responsible for protecting the personal computers or other devices you use against unauthorized use to access your account.
   • Computer viruses, worms, spyware and other malicious software on your computer can be used to gather passwords and personal information from that computer, often without the user’s knowledge. CMH cannot prevent or be responsible for detecting or removing malicious software on computers you use to access the CMH Web sites. Affordable antivirus and antispyware software is readily available for personal computers. You should maintain and regularly use current antivirus and antispyware software on any personal computer you use to access the CMH Web sites.
   • Unauthorized individuals (“hackers”) and malicious software can sometimes gain access to computers through Internet connections, unless the computer has a working firewall. Unauthorized access of this kind may not be easily detected and may allow passwords and personal information to be gathered without the computer user’s knowledge. CMH does not provide and cannot be responsible for implementing a firewall for your computer. Firewall software is standard on many personal computers and affordable firewall software for personal computers is readily available. You should maintain a working firewall on any computer you use to access CMH Web sites.
   • Computer criminals may sometimes send e-mails that appear to come from legitimate organizations. These e-mails typically ask you to log on to a Web site using a link in the e-mail, and enter some personal information to “verify,” “correct” or “update” your account, or something similar. This practice is known as “phishing,” and is intended to get personal information from unwary users to use for identity theft and other fraud.
     

     IN ORDER TO HELP AVOID THE THREAT OF PHISHING, CMH WILL NEVER SEND YOU UNSOLICITED E-MAILS THAT INCLUDE A LINK TO A CMH WEB SITE WHERE YOU WILL BE ASKED TO PROVIDE PERSONAL INFORMATION. IF YOU RECEIVE AN E-MAIL THAT CLAIMS TO BE FROM CMH WHICH INCLUDES A LINK TO A WEB SITE WHICH APPEARS TO BE OPERATED BY CMH, OR BY ANY PARTY ON BEHALF OF CMH, AND WHICH ASKS YOU TO PROVIDE PERSONAL INFORMATION, PLEASE DO NOT PROVIDE THAT PERSONAL INFORMATION.

     If you receive any suspicious e-mail which claims or appears to be from CMH, please notify us by calling the CMH Corporate Compliance department at 417-328-6768.

3. Protect Your Password
   

   Access to your account and to personal information about you is password-protected. If your password is easy to guess, or if you share your password or someone else sees or steals it, someone else may be able to get access to your account. Please use a strong password, and protect it from other people.

   CMH relies upon your password in allowing access to your account and cannot prevent unauthorized access if your password is compromised. You are responsible for all activity taking place under your password unless we have been notified that it is compromised. Please notify us at once if you believe your password has been compromised, and we will help you change it. You can contact us about possible password compromise at the CMH Corporate Compliance department at 417-328-6768.

4. Do Not Provide Third Party Services
   

   You are not permitted to use the CMH Web sites to provide or support informational, educational, messaging or other services to other parties. The information and services made available by and through the CMH Web sites are for personal use only.

5. Do Not Distribute Copyrighted Materials for Commercial Use
   

   Most of the information and materials made available by and through the CMH Web sites is copyrighted and owned by CMH or other parties. You may use this information and materials for your own personal use, and may make limited use of it for nonprofit educational purposes to the extent permitted by applicable law. You may not sell or modify any information or materials obtained from CMH or reproduce, display, distribute, or otherwise use it in any way for any public or commercial purpose. Use of information or materials obtained from CMH on any other Web site or in a networked environment is prohibited. You must retain all copyright and other proprietary notices contained in the original information or materials on any copy you make of such material.

6. Do Not Abuse CMH Services
   

   CMH Web sites are provided for your convenience and educational use. In order to keep these services working efficiently and appropriately, you are not permitted to:

   • Use any other person’s user name or password.
   • Use the CMH Web sites in any way that could damage, disable, overburden, or impair the CMH Web sites or interfere with any other party's use of the CMH Web sites.
   • Attempt to gain unauthorized access to any information, documents, records, accounts, devices, systems or networks connected to CMH through hacking, password cracking, IP spoofing or any other means.
   • Restrict or inhibit anyone else from using the CMH Web sites.
   • Harvest or otherwise collect information about other individuals, including e-mail addresses and personal information.
   • Link to, frame or use any trademark, logo or other proprietary information on the CMH Web sites without CMH’s express written permission.

CMH Web sites are used to publish information and tools about health issues and general medical care options to help educate users and increase public awareness. Some of these tools and information are provided by parties other than CMH, and CMH may provide links to third-party websites or incorporate such tools and information into the CMH Web sites for this purpose.

1. Information and Tools Are Not Medical Advice or Personal Health Information
   
   

   All tools, information and links to information Web sites provided by or through CMH are for educational purposes only or for the purpose of providing information about point of care options. You are responsible for your understanding and use of all information.

   INFORMATION PROVIDED BY OR THROUGH CMH IS NOT DIAGNOSTIC, MEDICAL ADVICE OR A SUBSTITUTE FOR MEDICAL ADVICE. IF YOU ARE SEEKING INFORMATION BECAUSE YOU BELIEVE YOU OR ANOTHER PERSON HAS HAVE A SPECIFIC MEDICAL CONDITION PLEASE CONTACT YOUR HEALTH CARE PROVIDER. IF YOU HAVE REASON TO BELIEVE THERE IS A MEDICAL EMERGENCY PLEASE CALL “911” OR YOUR OTHER APPLICABLE EMERGENCY NUMBER AT ONCE. YOU SHOULD ALWAYS SEEK THE ADVICE OF YOUR HEALTH CARE PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. YOU SHOULD NEVER DISREGARD THE ADVICE OF A HEALTH CARE PROVIDER OR CANCEL AN APPOINTMENT WITH A HEALTH CARE PROVIDER BECAUSE YOU ARE RELYING ON INFORMATION YOU HAVE READ ON THE CMH WEB SITES.

   While CMH seeks to provide information which may be helpful in understanding your own health care needs and issues, none of the educational information, classes, events, or activities available through the CMH Web site was or will be developed for you personally. If you want or need information related to your personal health condition, please contact your health care provider.

2.  Information and Links are Not Necessarily Endorsed
   

   The fact that information is published or a link is provided by CMH does not mean that the views and opinions expressed therein are necessarily shared by CMH.

3.  Information and Tools Are Not Guaranteed
   

   While CMH seeks to provide useful, high-quality information and tools through the CMH Web sites, CMH cannot guarantee that any information is accurate, complete, current, error-free, or free of viruses, worms or other malicious software. Information and tools are provided “as is,” without warranties of any kind, express or implied, including but not limited to warranties of fitness and suitability for any particular purpose.

4. Linked Web sites Are Not Endorsed
   

   CMH seeks to link only to trustworthy, valuable Web sites, but provides Web site links for your convenience only. A link to a Web site does not constitute an endorsement of the linked site, its content, or any party affiliated with the linked Web site. CMH makes no warranties or representations, express or implied, about the accuracy, completeness, currency, relevance, appropriateness, or availability of any linked site, the information contained in them, or any products or services they offer. CMH shall not be liable, directly or indirectly, for any damages, losses or harm incurred in connection with the use of a linked Web site.

5. Jurisdictional Limitation of Use
   CMH Web sites originate and are intended for use in the United States. CMH does not claim that any tools, information or materials on this Web site are appropriate or may be used outside of the United States. Access to tools, information or materials may not be legal by certain persons or in certain countries. If you access the site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

CMH reserves the right to change these Terms of Use from time to time. Updated Terms of Use will be published on the CMH website. All changes will be effective when published unless a different effective date is specified. Your continued use of the CMH Web sites after we have posted a change to these Terms of Use will be considered your consent to the change.

CMH will attempt to keep the CMH Web sites available at all times, but availability may be interrupted from time to time for maintenance, repair, upgrade or other activities, due to technical problems, or due to natural disaster or other emergency. CMH is not responsible for and cannot control the availability of third party communications services necessary to connect to the CMH Web sites.

Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed by a use of CMH may report an alleged infringement to CMH by following the relevant provisions of the Digital Millennium Copyright Act of 1998 (the "DMCA") rights, by sending CMH’s authorized agent a notification of alleged infringement that satisfies the requirements of the DMCA. Upon receipt of a satisfactory notice of alleged infringement CMH will promptly investigate the allegations, and respond appropriately, including removal of or blocking access to allegedly infringing content.

1.  If you are affected by the removal or blocking of allegedly infringing content which you in good faith believe has been removed or blocked in error, you may send a counter notification to CMH. Upon CMH’s receipt of a counter-notification that satisfies the requirements of DMCA, CMH will provide a copy of the counter notification to the person who sent the original notification of alleged infringement and will follow the DMCA's procedures with respect to a received counter notification.

2. DMCA notifications of alleged infringement and counter-notifications may be sent to CMH Corporate Compliance Department 1500 N. Oakland Ave, Bolivar, MO. 65613

3. CMH will not be a party to any disputes or lawsuits regarding alleged copyright infringement.

TO THE GREATEST EXTENT PERMITTED BY LAW, CMH’S LIABILITY TO ANY PERSON FOR ANY CLAIMS, LOSSES, DAMAGES, HARM OR COSTS ARISING FROM OR PERTAINING TO THE USE, OPERATION OR FUNCTIONING OF THE CMH WEB SITES, WHETHER ARISING FROM OR PERTAINING TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY OR ANY OTHER LEGAL THEORY, SHALL BE LIMITED TO THE PERSON’S DIRECT MONETARY DAMAGES AND SHALL NOT INCLUDE ANY INDIRECT, SPECIAL, INCIDENTAL, NON-ECONOMIC, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES RELATED TO DELAYS, LOSS OF DATA, INTERRUPTION OF SERVICE, LOSS OF PRIVACY, REPUTATIONAL OR PHYSICAL HARM), EVEN IF CMH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

These Terms of Use shall be interpreted consistently with federal law applicable to the parties, including but not limited to HIPAA, provided that state law issues shall be exclusively interpreted according to the laws of the State of Missouri, without regard to choice of law principles. Jurisdiction and venue for any dispute arising from or pertaining to these Terms of Use shall be in the Circuit Court of Greene County, Missouri or the U.S. District Court for the Western District of Missouri located in Springfield, Missouri.

If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term.

CMH
Corporate Compliance Department
1500 N. Oakland Ave.
Bolivar, MO 65613